Get in touch
Announcement: 7 December 2023
Due to a technical issue, our online forms are currently unavailable. Our team is working hard to fix the problem.
If you need to contact us in an emergency, please call our customer service centre on 0300 456 9996.
We're sorry for the inconvenience and appreciate your patience.
Get in touch
0300 456 9996
(020 8189 9996)
Monday to Friday from 8am to 6pm (excluding bank holidays)
Outside these hours, we operate an emergency-only service
0300 456 9997
(020 8189 9997)
Monday to Friday from 8am to 6pm (excluding bank holidays)
0300 456 9998
(020 8189 9998)
For all business inquiries, please contact our Head office
Calls to 0300 numbers cost no more than calls to landlines (01 or 02 numbers) and costs will vary according to your phone provider. They are usually included in any free minutes you have.
Webchat
You can also message our team on webchat, Monday to Friday from 8am to 6pm, for help with emergency repairs, making payments and more.