Damp and mould complaints
We take reports of damp and mould very seriously. If you spot signs of damp and mould in your home, please report it to us immediately, even if the problem is small.
How to report damp and mould
The quickest way to report damp or mould is by calling 0300 456 9996.
Making a complaint
You can make a complaint if you've reported damp and mould in your home and are unhappy with how we dealt with it – and we'll try our best to put things right.
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