Repairs and improvements policies
These policies outline how we will repair, maintain and improve homes and the importance of providing us with access.
They also include information about making home improvements and getting an adaptation fitted.
- Repairs policy
We want residents to feel happy and safe in their homes, and we recognise that providing a reliable, customer-focused repair and maintenance service is central to ensuring that.
Our policy sets out the standard of service and conduct that residents can expect from anyone delivering repairs on our behalf.
It also clarifies our responsibilities for different types of repairs and reminds residents of their repairing responsibilities.
Related content
Our repairs and maintenance page
Our Social and Affordable Rented Homes Maintenance Responsibilities booklet (PDF)
- Access policy
Our policy confirms that, at times, we'll need you to let us enter your home to carry out things like repairs, inspections, and health and safety checks.
Your tenancy and lease agreement also explain these responsibilities.
Related content
- Adaptations policy
Our policy sets out how we’ll support residents with disabilities get adaptations installed in their homes.
- Resident Improvements and Alterations policy
Our policy explains how and when to get permission from us if you want to make home improvements.
Read our Resident Improvement and Alterations policy (PDF)
Related content